FAQs

Frequently Asked Questions (FAQs)

1. What is the dispatch time for orders?

All orders are processed and dispatched within 2 working days from the date of purchase. Once shipped, customers will receive tracking details via SMS or email (based on availability from the courier partner).

2. What is the delivery time?

Delivery time depends on your location and courier serviceability:

  • Within Kerala: Estimated delivery within 3–4 working days

  • Other Indian States: Estimated delivery within 4–8 working days

Please note: Delivery timelines may vary slightly depending on courier workload, holidays, weather conditions, and your pincode’s service availability.

3. Do you offer home delivery?

Yes. We provide home delivery across India for all serviceable pincodes covered by our courier partners.

4. Which courier service do you use?

We dispatch orders through India Post or Delhivery Courier, depending on the serviceability of your pincode.
Our team ensures your parcel is shipped via the fastest and most reliable available option.

5. Can I cancel my order?

No. Once an order is placed, it cannot be cancelled under any circumstances. Please review your order details carefully before confirming your purchase.

6. Do you provide refunds?

We do not offer refunds for any orders, including change of mind, incorrect choices, or colour variations.

7. What is your exchange/return policy?

We offer exchange or return under two categories:

If you change your mind, you can return or exchange your hijab for store credit within 2 days from the date of delivery.

Conditions:

  • Item must be unused, unwashed, and in original packaging with all tags intact.

  • A ₹100 return postage & handling charge applies.

  • Store credit will be issued after we receive and inspect the product.

  • Refunds are not provided for change of mind.

  • This policy does not apply to sale or promotional items.

How to Request a Return:
Contact us on WhatsApp +91 9037869954 or Instagram DM @_anayahijabs.
Once approved, you may return the product using any courier service.

Damaged or Defective Items

We accept exchanges or returns for damaged/defective items only if the following conditions are met:

Important Conditions:

  • A 360° unboxing video from start to finish (unedited) is mandatory as proof.

  • Claims without a complete video will not be accepted.

  • The issue must be reported within 24 hours of delivery.

  • Slight colour variations due to lighting/device differences are not eligible for exchange, return, or refund.

If all conditions are met, our team will review your claim and assist you with the exchange or return process.

8. How can I place a wholesale or bulk order?

For wholesale or bulk orders, please contact us through Instagram DM or WhatsApp. Our team will guide you with pricing, availability, and order details.