Refund & Exchange

At Anayah Hijabs, we are committed to ensuring a smooth and satisfactory shopping experience for all our customers. Please review the policy below before placing your order.

Refund Policy

We do not offer refunds for any orders, including:

  • Change of mind

  • Incorrect selections

  • Colour variations due to screen lighting or device differences

Thank you for your understanding.

Exchange & Return Policy

If you've had a change of heart, you can return or exchange your hijab for store credit within 2 days from the date of delivery.

Conditions:

  • Item must be unused, unwashed, and in original packaging with all tags intact.

  • A ₹100 return postage & handling fee applies.

  • Store credit will be issued after we receive and inspect the returned product.

  • This policy does not apply to sale or promotional items.

  • Refunds are not provided for change-of-mind returns.

How to Request a Return:
📱 WhatsApp: +91 9037869954
📩 Instagram DM: @_anayahijabs

Once approved, you may ship the product back using any courier service.

Damaged or Defective Items

If you receive a damaged or defective item, we will assist you with an exchange/return or return once the following requirements are met:

Important Conditions:

  • A complete 360° unboxing video, recorded from start to finish without cuts, is mandatory.

  • Claims without a full unedited video will not be accepted.

  • The issue must be reported within 24 hours of receiving the parcel.

  • Slight colour variations due to lighting or device displays are not considered defects and are not eligible for exchange, return, or refund.

Our team will review your claim and guide you through the next steps once the required proof is submitted.